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Conduct Connect Internet Acceptable Use and Privacy Policy

In order to provide high quality customer service and to ensure the integrity, security, and reliability of the Internet Network of Conduct Connect LLC and its respective affiliates and subsidiaries providing services ("Conduct"), Conduct has created this Acceptable Use Policy (AUP). This AUP applies along with the Terms and Conditions of Service governing the Subscriber's use of Conduct's Internet and related services (collectively, the "Terms of Service"), Conduct's Privacy Policy and Conduct's Network Management Practices Statement, to specify use restrictions and requirements applicable to users of the Service. The Subscriber recognizes and agrees that the then current version of the AUP to be maintained by Conduct and posted on Conduct's website will supersede all previous versions of this document and that Subscriber's continued use of Conduct's Internet service will constitute Subscriber's acceptance of this policy as it may be amended.

By using the Service, the Subscriber agrees to abide by, and require each user of the Service to abide by, the terms of this AUP and associated Terms of Service. Any user who does not agree to be bound by these terms must immediately cease use of the Service and notify the Conduct Customer Service Department to terminate the account.

1. Use. The Service is designed for personal and family use (residential use only) within a single household. Subscriber agrees that only Subscriber and Subscriber's authorized guests in the same household will use the Service. Subscriber is responsible for any misuse of the Service that occurs through Subscriber's account, whether by a member of Subscriber's household or an authorized or unauthorized third-party. Subscriber will not use, or enable others to use, the Service to operate any type of business or commercial enterprise, including, but not limited to, IP address translation or similar facilities intended to provide additional access, as further set forth in Section 2(k) hereof. Subscriber will not resell or redistribute, or enable others to resell or redistribute, access to the Service in any manner, including, but not limited to, through the use of wireless technology. Conduct reserves the right at its sole discretion to immediately suspend, terminate, or restrict use of the Service without notice if such use violates the AUP or the Terms of Service, is objectionable or unlawful, or interferes with Conduct's systems, or Internet Network, the Internet, or others' use of the Service.

2. Prohibited Activities Using the System, Network, and Service. Any activity or use of the Service which violates system or network security or integrity are prohibited and may result in criminal and civil liability. Such violations include, without limitation, the following:

a. Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without express authorization of the owner of the system or network.

b. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner or network;

c. Interference with Internet service to any user, host, or network, including but not limited to: mail bombing, flooding, or denial of service attacks.

d. Forging the header of any transmitted information packet, email, or Usenet posting;

e. Modifying or tampering with any hardware, software, or configuration provided by Conduct including but not limited to: routers, switches, and cable modem configuration files.

f. Reselling or otherwise redistributing the Service.

g. Disrupting, degrading or otherwise adversely affecting Conduct's network or computer equipment owned by Conduct or other Conduct subscribers.

h. Transmit unsolicited bulk or commercial messages commonly known as "spam."

i. Assuming or assigning a Conduct IP address that was not allocated to the user by Conduct or its network - all Conduct Internet users must use DHCP assigned by the Service to acquire an IP address.

j. Either of the following activities by a Subscriber using dedicated machines (also known as "machines" or "dedicated servers") or virtual dedicated servers (also known as "VDS", "VPS", "virtual machines", and/or "virtual servers"): (i) running a tunnel or proxy to a server at another host or (ii) hosting, storing, proxy, or use of a network testing utility or denial of service (DoS/DDoS) tool in any capacity.

k. Because the Service is for residential use only, any use of the service for non-residential purposes is not permitted and may result in reduction in service, suspension, or termination at the sole discretion of Conduct, provided that use of the Service by a subscriber (i) in a "work-from-home" capacity and otherwise in accordance with this AUP and the Terms of Service or (ii) in conjunction with or to enable use of a commercial Service or product provided and specifically authorized by Conduct or its affiliates, is permitted in accordance with the terms applicable to such Service or product.  Prohibited non-residential purposes include, without limitation, the following:

l. Running any type of server on the system that is not consistent with personal, residential use. This includes but is not limited to FTP, IRC, SMTP, POP, HTTP, SOCS, SQUID, NTP, DNS or any multi-user forums.

m. Distributing in any way information, software or other material obtained through the service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner.

n. IP address translation or similar facilities intended to provide additional access.

3. No Illegal or Fraudulent Use. The Service may be used only for lawful purposes. Subscriber will not use or allow others to use the service in any manner that is in violation of any applicable federal, state, local or international laws or regulations or to promote, engage in, or enable illegal activity or conduct that violates or infringes upon the rights of any person. Transmission or distribution of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and material that is obscene, illegal, defamatory, constitutes an illegal threat, or violates export control laws. Furthermore, use of the Service to impersonate a person or entity is not permitted.

4. Security/Abuse of Resources. User is solely responsible for the security of any device connected to the Service, including any data stored on that device. Users shall take all necessary steps to avoid actions that result in the abuse of a resource on their network. Examples of abuse of resources include without limitation: open news servers, open SMTP servers, unsecure wireless routers, and unsecure proxy servers. In the instance when the Subscriber is using a wireless router, Conduct requires that any wireless network be secure and encrypted. Open, unencrypted wireless networks are strictly prohibited.

Should an issue arise, Subscriber is required to address the problem in a timely fashion. Failure to address an issue after notification will be considered a violation of this AUP.

5. Network Management. Conduct uses a variety of reasonable network management tools and practices consistent with industry standards. In the event the periods of congestion necessitate such management, Conduct has available the following tools and practices (without limitation and as may be adjusted over time): (i) Subscriber Traffic Management (STM) technology to temporarily lower the priority of traffic with the greatest impact on peak congestion; (ii) spam filtering and detection techniques; and (iii) measures to protect the security and integrity of its network, resources and subscribers (e.g., IP reputation services from multiple sources to deny mail relay to suspect IPs of Charter IP space, real-time IP block lists to determine whether to accept a connection to inbound mail servers, port security techniques such as encryption and authentication, and email server- to-server traffic monitoring). In limited instances if employed, these techniques may affect the throughput rate at which subscribers may send and receive data, the ability of users to establish session connections within the network, or result in the delay of certain traffic during times of peak congestion.

For more information about Conduct's network management practices and policies, please see the Conduct Network Management Practices Statement.

6. Viruses. Users must take appropriate action to prevent their systems from becoming infected with and/or distributing computer viruses such as but not limited to worms, "Trojan horses", denial of service attacks, and bots. Conduct will take appropriate (as decided by Conduct's sole discretion) action against Users infected with computer viruses or worms to prevent further spread.

7. Enforcement. Conduct reserves the right to investigate violations of this AUP, including the gathering of information from the Subscriber or other Users involved and the complaining party, if any, and the examination of material on Conduct's servers and network. Conduct prefers to advise Users of AUP violations and any necessary corrective action but, if Conduct, in its sole discretion, determines that a User has violated the AUP, Conduct will take any responsive action that is deemed appropriate without prior notification. Such action includes but is not limited to: temporary suspension of service, reduction of service resources, and termination of service. Conduct is not liable for any such responsive action and these actions are not exclusive. Conduct may take any other legal or technical action it deems appropriate.

8. No Waiver. The failure by Conduct or its affiliates to enforce any provision of this Policy at any given point in time shall not be construed as a waiver of any right to do so at any future time thereafter.

9. Privacy Policy

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, subscribe to our service, participate in any interactive features of our services, fill out a form, request customer support, or otherwise communicate with us. This information may include:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Billing Information: Credit card details, billing address.

  • Account Preferences: Your service preferences and settings.

Information We Collect Automatically

When you access or use our Service, we automatically collect information about you, including:

  • Log Information: Details of your use of our Service, including traffic data, location data, logs, and other communication data.

  • Device Information: Information about the computer or mobile device you use to access our Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.

  • Usage Data: Information about how you use our Service, including your internet connection, the equipment you use to access our Service, and usage details.

Use of Information

We use the information we collect to provide, maintain, and improve our services, including to:

  • Process transactions and send you related information, including confirmations and invoices.

  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Conduct Connect and others, and provide news and information we think will be of interest to you.

  • Monitor and analyze trends, usage, and activities in connection with our Services.

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Conduct Connect and others.

Sharing of Information

We may share information about you as follows:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Conduct Connect or others.

  • Between and among Conduct Connect and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

Your Choices

Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at If you wish to delete or deactivate your account, please email us but note that we may retain certain information as required by law or for legitimate business purposes.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Phone: (469) 409-0988

10.Revisions to Policy. Conduct reserves the right to update or modify this Policy at any time and from time to time with or without prior notice. Continued use of the Service will be deemed acknowledgment and acceptance of this Policy. Notice of modifications to this Policy may be given by posting such changes on Conduct's website at, under "Terms of Service", by email or by conventional mail, and will be effective immediately upon posting or sending. Subscribers should regularly visit Conduct's website and review this Policy to ensure that their activities conform to the most recent version. In the event of a conflict between any subscriber agreement and this Policy, the terms of this Policy will govern. Questions regarding this Policy should be directed to Complaints of violations of it by Charter Subscribers can be directed to

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