Support
Frequently Asked Questions about our Fiber Internet and Ubiqiti Ufiber wifi 6 Device:
Q: What internet speed packages do you offer?
A: We offer three packages: 200Mbps, 500Mbps, and 1 Gbps. All of our packages are fully synchronous and uncapped.
Q: What kind of device do you provide for wifi access?
A: We provide a Ubiqiti Ufiber wifi 6 device, which is a powerful and reliable wifi router that is capable of delivering fast and stable wifi connections throughout your home or business.
Q: Can I connect third-party devices to my wifi network?
A: Yes, you can connect any device that supports wifi to your Ubiqiti Ufiber wifi 6 device. However, please note that our responsibility is limited to the Ubiqiti Ufiber wifi 6 device that we provide, and we cannot provide support for any third-party devices.
Q: What should I do if I'm having trouble connecting to my wifi network?
A: Here are a few troubleshooting steps you can try:
- Make sure that your device is within range of your wifi network.
- Check that your device is connected to the correct wifi network.
- Try restarting your device and/or the Ubiqiti Ufiber wifi 6 device.
- Check that your Ubiqiti Ufiber wifi 6 device is connected to your fiber internet connection and has a solid green light on the front.
If none of these steps work, please contact our customer support team for assistance.
Q: What should I do if my wifi connection is slow or unstable?
A: Here are a few troubleshooting steps you can try:
- Move closer to your Ubiqiti Ufiber wifi 6 device or move your device closer to your wifi router.
- Check that there are no physical obstructions between your device and your wifi router.
- Try connecting fewer devices to your wifi network to see if that improves the speed and stability.
If none of these steps work, please contact our customer support team for assistance.
Q: What kind of support do you offer for the Ubiqiti Ufiber wifi 6 device?
A: We provide basic support for the Ubiqiti Ufiber wifi 6 device that we provide, including setup and configuration assistance. However, please note that our support is limited to the device itself and we cannot provide support for any third-party devices or software. If you have any questions or issues related to your Ubiqiti Ufiber wifi 6 device, please contact our customer support team for assistance.
Customer Service Number:
(254) 362-2218
Office Hours:
Monday to Friday 8:00am to 5:00pm Central Standard Time
After Hours Support email: