top of page

Conduct Residential Internet Services Agreement


Conduct Connect, LLC on behalf of itself and its affiliates and subsidiaries authorized to provide the services set forth herein ("Conduct") will provide its Internet access service (the "Internet Service") to You ("Subscriber") in accordance with these terms and conditions, which terms and conditions incorporate and include the Acceptable Use Policy ("AUP"), the General Terms and Conditions for Conduct Residential Services and the Conduct Privacy Policy, as they may be changed from time to time (collectively, the "Terms of Service"), all of which may be found at, under "Terms of Service/Policies" and "Your Privacy Rights."

Subscriber's use of the Internet Service shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service. Any user who does not agree to be bound by the Terms of Service should immediately stop their use of the Internet Service and notify Conduct's Customer Service at to terminate the Internet Service. Terms that are initially capitalized but not defined, will have the defined meaning given to them in the other documents referenced above. The Terms of Service constitute a legal binding document.

Conduct regularly updates and amends these Terms of Service. Subscriber should consult Conduct's website at, to be sure Subscriber remains in compliance.

1. Equipment: To use the Internet Service, Subscriber must meet minimum computer, device, in-home network and system requirements as identified by Conduct.

a. Computer Equipment: The personal computer or device that Subscriber uses to access the Internet Service must meet minimum configuration standards. The minimum configuration standards may change, and Conduct will make reasonable efforts to support previously acceptable configurations; however, Conduct is not obligated to continue to provide such support. Conduct may supply equipment such as modems, gateways, routers, or wireless cards, at no charge or for a one time or reoccurring fees, to operate the Internet Service. Subscriber acknowledges that such equipment may require updates and/or changes to the software resident in the equipment, and that Subscriber may be required to perform such updates and/or changes. Notwithstanding, Subscriber hereby authorizes Conduct to perform updates and/or changes, on-site or remotely from time to time as Conduct deems necessary, in Conduct's sole discretion.

b. Conduct does not provide technical assistance for third party hardware or software, including but not limited to home networks or gaming systems. Any questions concerning third party hardware or software should be directed to the manufacturer of that product. Conduct is not responsible for the operation or support, maintenance or repair of any equipment, software, or services that Subscriber elects to use in connection with the Internet Service.

c. Subscriber will not connect any equipment, other than equipment authorized by Conduct, to any cable modem outlet or port. Subscriber understands that failure to comply with this restriction may cause damage to the Conduct network and subject Subscriber to liability for damages and/or criminal prosecution. Subscriber may not alter, modify or tamper with the Equipment or the Internet Service, or permit any other person, not authorized by Conduct, to do the same.

2. Network Interface: When Conduct installs the Internet Service, Subscriber will need a network interface card or adapter providing an Ethernet connection. Alternatively, subscriber may connect to a home networking device (commonly referred to as a router or gateway).

3. Cable Modem/Other Conduct Equipment: Subscriber may obtain a cable modem from Conduct or may purchase and use a cable modem purchased at retail from a third party, provided that such third party modem has been tested, certified and approved by Conduct.

4. Software: At the time of installation of the Internet Service, Conduct may provide Subscriber with common Conduct or third party software (e.g., a browser and plug-ins) to enable and enhance the Internet Service. Conduct does not support third party software. Any and all software provided by Conduct is the property of Conduct and/or its suppliers and licensors. Conduct hereby grants Subscriber a nonexclusive, non-transferable license to install and use on Subscriber's computers, devices, and/or system(s) the software for use solely in connection with the Internet Service. Subscriber's license to use any software provided by Conduct and its suppliers and licensors is contingent upon Subscriber's compliance with all use and other restrictions contained in the Terms of Service and the AUP. It is a material breach for Subscriber to copy, duplicate, reverse engineer or in any way modify, change, tamper with or interfere with any software provided to Subscriber by Conduct. Upon any termination or expiration of the Terms of Service or the disconnection of Subscriber's Internet Service, this license will terminate and Subscriber agrees to then destroy all copies of the software that were delivered to Subscriber (including by erasing and deleting the software from Subscriber's computer system). Subscriber hereby represents and warrants to Conduct that Subscriber owns the operating system software and associated use/license rights thereto for the computers that are connected to the Conduct network.

5. Security: Subscriber acknowledges and agrees that when using the Internet Service to access the Internet or any other online network or service, there are certain risks that may enable other Internet users to gain access to or use of Subscriber's equipment. Subscriber is responsible for taking and should take all appropriate security measures when using the Internet Service. Subscriber assumes sole responsibility for Subscriber's equipment used in conjunction with the Internet Service and for providing and configuring any "firewall" or security measures for use with the Internet Service to prevent damage from viruses, malware, or other similar malicious items and to prevent unauthorized access to the Internet Service, and Subscriber, not Conduct, shall be solely responsible in any manner for the effectiveness of these blocking and filtering technologies. Conduct does not warrant that others will be unable to gain access to Subscriber's computer(s) and/or data even if Subscriber utilizes blocking and filtering technologies, nor does Conduct warrant that the data or files will be free from computer viruses or other harmful components. Conduct has no responsibility and assumes no liability for the protections Subscriber may employ nor for any damages that may arise from accessing the Internet. Subscriber shall not permit or enable any use of Subscriber's account or account passwords by any person not a member of Subscriber's household. Subscriber is responsible for any misuse of the Internet Service that occurs through Subscriber's account whether by a member of Subscriber's household or unauthorized third party.

6. Additional Features, Functionality and Tools: Any additional service features, functionality and tools that Conduct offers may be further subject to specific terms of use and subject to charges, change, or removal at any time by Conduct.

7. Cookies: Subscriber may access Subscriber's Conduct e-mail account and support website at, if Subscriber's browser is configured to accept cookies from

8. Monitoring the Internet Service and Privacy: Conduct takes the protection of our Subscribers' privacy seriously. Conduct has no obligation to monitor content; however, Subscriber agrees that Conduct has the right to monitor the Internet Service (including but not limited to, content and Subscriber equipment as it may affect the Internet Service from time to time) in accordance with the Terms of Service, the AUP, and Conduct's Privacy Policy.

For content residing on Conduct's servers, Conduct reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any content or other information in Conduct's possession about or related to Subscriber, Subscriber's use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of the System or Conduct subscribers' information.

9. Rights Infringement: Subscriber will not use, or allow others to use, the Internet Service to send or receive, or otherwise use any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to, digitization of music, movies, photographs or other copyrighted materials or software. Subscriber must obtain appropriate authorization from such other person or entity prior to sending, receiving or using such materials. Subscriber represents and warrants that Subscriber is and will be the author and copyright owner and/or an authorized licensee with respect to any hosted content, and Subscriber further represents and warrants that no hosted content violates or will violate the trademark, copyright, domain name or intellectual property rights of any third party. Conduct assumes no responsibility, and Subscriber assumes all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.

10. Termination: Conduct shall have the right to terminate the Internet Service upon any violation of the Terms of Service. Conduct will not be responsible for the return of data stored on Conduct's servers, such as web and e-mail servers if Subscriber's account is suspended or terminated.


11. Disclaimer of Warranties and Limitation of Liability.

a. No Warranty: Subscriber agrees that Subscriber uses the Internet Service and any software and equipment supplied by Conduct at Subscriber's sole risk. The Internet Service and Conduct equipment are provided on an "as-is basis", if applicable, without warranties of any kind including without limitation any warranties of title, non-infringement, fitness for a particular purpose and merchantability. Conduct does not warrant uninterrupted use of Internet Service. Conduct does not warrant that the Internet Service will be error-free or free of any viruses, worms, spam, pop-up advertising, spyware, adware, denial of service attacks or other harmful components, even if countermeasures have been deployed. Conduct does not warrant that any data or files Subscriber sends or receives via the Internet Service will be transmitted in uncorrupted form, within a reasonable time, or free from unauthorized access by others or that other users will be unable to gain access to Subscriber's computer. This includes, but is not limited to, incidents of file sharing, print sharing, or use of other means that enable Internet users to gain access to Subscriber's equipment or to monitor Subscriber's activity and conduct while using the Internet Service.

b. Anti-Spam Software: Subscriber acknowledges and understands that Conduct utilizes anti-spam software and that such security technology is a feature of the Internet Service that may block incoming and outgoing electronic mail. Conduct does not warrant that such feature will block all unwanted mail/spam or that all mail that is blocked constitutes unwanted mail/ spam. Consistent with other statements set forth in this section, Conduct does not warrant that such feature will be error-free.

c. Security Software: In addition, in its sole discretion, Conduct may make available to Subscriber security software, such as anti-virus software, firewall software, "pop-up" advertising blocking software, parental control software, and anti-spyware or anti-adware software for Subscriber's use on Subscriber's computer system in conjunction with the Internet Service. Any such security software provided by Conduct to Subscriber is intended to provide only a minimal level of protection to Subscriber's computer system(s). Subscriber understands and agrees that Conduct and its third party suppliers of any such security software do not guarantee its accuracy, efficacy or performance. Subscriber understands and agrees that Conduct and its third party suppliers are not responsible for any damage to Subscriber's computer system(s) or the information stored on it that may result from the security software or its non-performance.

d. Third Party Sites: When Subscriber uses the Internet Service and/or accesses Conduct web sites, Subscriber may encounter links allowing Subscriber to visit web sites operated or owned by third parties ("Third Party Site(s)"). Conduct provides these links as a convenience and they are not under the control or ownership of Conduct. The presence of a link to any Third Party Site is not an endorsement by Conduct of the Third Party Site, an acknowledgment of any affiliation with its operators or owners, or a warranty of any type regarding any information or offer on the Third Party Site. Subscriber's use of any third party site is governed by the various legal agreements and policies posted at that web site.

e. Bandwidth.

i. Subscriber understands and agrees that Conduct does not guarantee that any particular amount of bandwidth on the Conduct network or that any speed or throughput of Subscriber's connection to the Conduct network will be available to Subscriber. Subscriber understands and agrees that the Internet Service is a BEST EFFORT service. Subscriber understands and agrees that the speed of the Internet Service provided at Subscriber's site will vary depending upon several factors, including Subscriber's computer system(s) and associated equipment (e.g., Subscriber-sourced WiFi routers/access points, etc.), Internet traffic, and other factors such as system capacity limitations, governmental actions, events beyond Conduct's control, and system failures, modifications, upgrades and repairs. Subscriber understands that Subscriber's wireless connections and use of wireless routers may be subject to greater fluctuations in speed and latency and may be adversely affected by interference, congestion, distance, and other outside factors.

ii. Subscriber understands that Conduct may use various tools and techniques to efficiently manage its networks and to ensure compliance with Conduct's AUP. Subscriber should reference Conduct's AUP for additional details.

iii. Subscriber further understands and agrees that, to allocate bandwidth across all of its users, Conduct may employ reasonable network management techniques as identified in Conduct's AUP and Conduct's Network Management Disclosure Statement.

iv. Subscriber's sole and exclusive remedies under the Terms of Service are as set forth in these Terms of Service. Because some States do not allow the exclusion or limitation of implied warranties, some of the above exclusions may not apply to Subscriber.

12. Limitation of Liability/Exclusive Remedy: Conduct's entire liability and Subscriber's exclusive remedy with respect to the use of the Internet Service or its software and equipment, or any breach by Conduct of any obligation Conduct may have under these Terms of Service, shall be Subscriber's ability to terminate the Internet Service or to obtain the replacement or repair of any defective software or equipment provided by Conduct to Subscriber. In addition, Conduct shall not be liable for damages for failure to furnish, or the degradation or interruption of, any services, for any lost data or content, identify theft, for any TV, monitor or screen burn-in, monitor or screen wear, stuck pixels, phosphor burn, files or software damage, regardless of cause. Conduct shall not be liable for damage to property or for injury to any person arising from the installation, maintenance or removal of equipment, software, wiring or the provision of the Internet Service.

13. Network Security and Management: Subscriber agrees that Conduct may block traffic to and from any source, including, without limitation, the deletion of any electronic mail, as it deems necessary to secure its network and/or eliminate spam. Conduct may take other actions, in its sole discretion, to manage or protect its network or to benefit the greatest number of its subscribers as identified in Conduct's AUP. Conduct may take these actions, with or without notice, in situations where Conduct believes, in its sole discretion that Subscriber may harm the Conduct network or disrupt the performance of the Internet Service for other users or where Subscriber is transmitting or is otherwise connected with what Conduct considers in its sole discretion to be spam or other malicious code or software. Subscriber agrees that Conduct is entitled to damages if Subscriber is transmitting or is otherwise connected with spam or other malicious code or software. Subscriber agrees Conduct is entitled to actual damages, however, if actual damages cannot be reasonably calculated, Subscriber agrees to pay Conduct liquidated damages of five dollars (U.S. $5.00) for each piece of spam or other malicious code or software transmitted from or otherwise connected with Subscriber's account.

14. Additional Terms for WiFi Services Conduct's WiFi service provides wireless Internet access within Subscriber's residence through a Conduct-provided wireless router ("Home Network"). Conduct WiFi accessed beyond the Home Network may be subject to additional terms and conditions. Subscriber acknowledges and agrees that certain wireless routers provided by Conduct may be per-configured to distribute a separate wireless signal that is independent from your Home Network. Subscriber may at any time disable the Conduct-provided wireless router from transmitting the separate wireless signal. Subscriber acknowledges that the wireless router provided by Conduct used to support the Home Network is Conduct Equipment.

15. General Subscriber Responsibilities and Warranties: When Subscriber completes registration for the Internet Service, Subscriber must establish an identity by selecting a user name and password to be used by Subscriber to access the Internet Service. Subscriber is responsible for maintaining the confidentiality of their user name and password. Subscriber agrees that Subscriber is responsible for anyone using Subscriber's computer system, password or name or user name in connection with the Internet Service and for ensuring that anyone who does use the Internet Service through Subscriber's computer or access to the Internet Service, does so in accordance with the Terms of Service and the AUP. Subscriber agrees to take all reasonable measures necessary to ensure that the Internet Service is not used by another without Subscriber's consent.

16. Subscriber shall be responsible for procuring and installing patches, any and all anti-virus and firewall software/ hardware and operating system patches, up-dates, or supplements that may be necessary for (i) the protection and maximum functionality of Subscriber's computer and related equipment and (ii) the protection of Conduct's network and other subscribers. For purposes of clarification, Conduct hereby disclaims any and all responsibility and liability for any damages that may arise from Subscriber's failure to procure or install the aforementioned security software and /or hardware.

17. Amendment: Conduct may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. Conduct may notify Subscriber of any such changes by posting notice of such changes on Conduct's website at, under "Terms of Service/Policies", or sending notice via electronic mail or U.S. postal mail. The Subscriber's continued use of the Internet Service following notice of such change, modification or amendment shall be deemed to be the Subscriber's acceptance of any such modification. If Subscriber does not agree to any modification of the Terms of Service, Subscriber must immediately cease using the Internet Service and notify Conduct that Subscriber is terminating the Internet Service. In addition, the Terms of Service are subject to change in compliance with applicable law.

18. Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which customers may cancel their internet service and request refunds. Conduct Connect is committed to ensuring satisfaction and a clear understanding of the financial terms of our services.

Cancellation Policy

  • How to Cancel: Customers wishing to cancel their internet service must do so by contacting our customer service department. Cancellations can be made via email/phone/online customer portal available during business hours.

  • Notice Period: Customers are required to provide a 30-day notice period for service cancellation. Cancellations requested less than 30 days before the end of the current service period will take effect at the end of the current service period.

  • Early Termination Fees: If the customer is under a fixed-term contract and chooses to cancel before the end of their term, an early termination fee may apply. The fee will be prorated based on the remaining length of the contract.

  • Account Closure: Upon cancellation, the customer's account will be closed, and access to the service will be terminated at the end of the current billing cycle.

Refund Policy

  • Eligibility for Refunds: Customers are eligible for refunds under the following conditions:

    • Service not provided as promised, subject to investigation by Conduct Connect.

    • Cancellation within a 14-day cooling-off period for new customers, as mandated by local laws.

    • Overcharges or billing errors.

  • Prorated Refunds: For services billed on a monthly basis, customers who cancel their service may be eligible for a prorated refund for the unused portion of the final billing cycle, excluding any non-refundable fees.

  • Refund Processing: Refunds will be processed within  7 days of the refund request being approved. Refunds will be issued to the original payment method used by the customer, unless otherwise specified.

  • Non-refundable Charges: Certain charges, such as installation fees, equipment fees, or early termination fees, are non-refundable.

Changes to Policy

Conduct Connect reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the policy regularly to stay informed of their rights and obligations.

Contact Information

For questions or concerns regarding this policy, or to submit a cancellation or refund request, please contact our customer service department at (469) 409-0988.

19. Entire Agreement: The Terms of Service shall be posted at, under "Terms of Service," and are the only terms and conditions that govern the Internet Service. No undertaking, representation or warranty made by any agent or representative of Conduct in connection with the sale, installation, maintenance, or removal of the Internet Service shall modify or amend the Terms of Service.

bottom of page